Knowledge Base Guide

Teach your avatar using your own course content and documents.

Overview

The Knowledge Base feature allows you to upload documents that your avatar can reference when answering questions. This is powered by RAG (Retrieval-Augmented Generation), which finds relevant information from your documents to provide accurate, contextual responses.

Supported Formats

• PDF – Course materials, ebooks, handouts
• DOCX – Word documents
• TXT – Plain text files
• Direct paste – Copy/paste content directly

Adding Content

Uploading Documents

1. Go to your avatar's dashboard
2. Click the Knowledge tab
3. Click Upload Document
4. Select your file (max 10MB per file)
5. Wait for processing (usually 30-60 seconds)

Adding Text Directly

1. Go to the Knowledge tab
2. Click Add Text
3. Give it a descriptive title
4. Paste or type your content
5. Click Save

Best Practices

Content Quality

• Use clean, well-formatted documents – Remove unnecessary headers, footers, and page numbers
• Break large documents into sections – Split by chapter or topic for better retrieval
• Use descriptive titles – Help the system understand what each document contains

What Works Well

• Course transcripts and lecture notes
• FAQs and Q&A documents
• Glossaries and definitions
• Step-by-step guides and tutorials
• Cheat sheets and quick reference guides

What to Avoid

• Scanned images of text (use OCR first)
• Tables with complex formatting
• Content that requires visual context (charts, diagrams)
• Very short snippets (less than a paragraph)

How It Works

Processing Pipeline

1. Upload – Your document is uploaded and stored securely
2. Chunking – The document is split into meaningful sections
3. Embedding – Each chunk is converted to a vector representation
4. Indexing – Vectors are stored for fast retrieval

During Conversations

1. User asks a question
2. System searches for relevant chunks
3. Top matches are included in the AI context
4. Avatar answers using both its training and your content

Citations

When your avatar uses knowledge base content, it may reference the source:

"Based on Chapter 3 of your course materials, the answer is..."

Managing Your Knowledge Base

Viewing Documents

The Knowledge tab shows all uploaded documents with:

• Title and source
• Processing status
• Token count
• Upload date

Removing Content

1. Find the document in your Knowledge tab
2. Click the Delete icon
3. Confirm deletion

Note: Deleted content is removed immediately from the knowledge base.

Tips for Different Use Cases

For Course Creators

• Upload your course transcripts
• Add FAQs from student questions
• Include glossaries for technical terms
• Update regularly with new content

For Corporate Training

• Upload policy documents
• Add procedure guides
• Include compliance materials
• Add product specifications

For Customer Support

• Add product documentation
• Upload troubleshooting guides
• Include return/refund policies
• Add pricing information

Limits by Plan

Troubleshooting

Document not processing?

• Check file size (max 10MB)
• Ensure file format is supported
• Try re-uploading

Avatar not using knowledge?

• Verify document status is "Ready"
• Check that content is relevant to questions
• Try asking questions that directly relate to your content

Poor quality answers?

• Add more context to your documents
• Use clearer formatting
• Break up very long documents